Shipping & Delivery Policy

1. Overview

Pulse collaborates with specialized logistics partners to deliver EV charging hardware safely and efficiently across India. Each shipment is inspected, documented and prepared for turnkey installation.

2. Processing & dispatch

• Processing starts after payment confirmation or purchase order acceptance.
• Standard dispatch for stocked chargers: 1-7 business days.
• Custom builds or large deployments receive bespoke timelines communicated upfront.
• Proactive updates are provided during preparation, dispatch and transit.

3. Coverage & transport

• We support nationwide deliveries through multiple logistics modes.
• Door-to-site deliveries across metros, tier-2 cities and industrial corridors.
• Heavy-duty DC chargers are palletized with protective packaging and tracked via GPS.
• Coordinated offloading, crane support and timed slots aligned with your project schedule.

4. Charges & insurance

• Shipping fees depend on weight, volume, destination and on-site services required.
• Comprehensive transit insurance covers all Pulse shipments.
• Storage, special handling or onsite waiting charges are shared in advance if applicable.
• Customers arranging self-logistics can coordinate pickup slots with our operations team.

5. Delivery acceptance

• Inspect shipments on arrival and note discrepancies on the delivery docket.
• Report damages to Pulse within 24 hours with supporting photos for quick resolution.
• Retain original packaging until commissioning in case returns or replacements are required.

6. Tracking & support

Tracking IDs and a dedicated logistics contact are shared once consignments leave our warehouse. Our support desk is available 24/7 for mission-critical deliveries.

In case of delays due to force majeure or regulatory checks, we coordinate revised timelines and mitigation plans promptly.